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May 11, 2020

Privacy Policy

Last updated: August 2026

Restore My Door Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or submit your details through one of our online forms or advertising campaigns.

Who We Are

Restore My Door Ltd provides home improvement and renovation services, including kitchen transformations, replacement kitchen doors, spraying, wrapping and associated services.

Restore My Door Ltd
6 Stockport Road
Denton
Manchester
M34 6DA

Email: info@restoremydoor.co.uk
Telephone: 07738 280126 / 0161 320 9217

Information We Collect

We may collect personal information that you provide to us when making an enquiry, requesting a quotation, completing a form or communicating with us.

This may include:

• Your name
• Telephone number
• Email address
• Address and postcode
• Details about your property or project
• Your approximate budget
• Your preferred timescale
• Photographs you provide of your kitchen, property or project
• Information provided through our website enquiry forms
• Information provided through Facebook, Instagram or other advertising lead forms
• Records of communications between you and Restore My Door
• Technical information relating to your use of our website, where applicable

How We Collect Your Information

We may collect your personal information when you:

• Submit an enquiry through our website
• Request a quotation
• Telephone, email or message us
• Submit a Facebook or Instagram lead form
• Contact us through social media
• Provide photographs or information to help us prepare a quotation
• Become a customer of Restore My Door

We may also receive information through third-party platforms where you have chosen to submit an enquiry to us, such as Meta’s Facebook and Instagram services.

How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Contact you about your requested quotation or service
• Understand your project requirements
• Prepare and provide quotations
• Arrange appointments or site visits
• Provide our services
• Manage our relationship with customers
• Provide customer support
• Maintain appropriate business and financial records
• Improve our services and customer experience
• Follow up on enquiries where appropriate
• Comply with our legal and regulatory obligations

Where permitted by law, we may also contact existing or prospective customers about relevant Restore My Door services.

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract, such as preparing a quotation.
• It is necessary to perform a contract with you when you become a customer.
• We have a legitimate business interest in responding to enquiries, managing customer relationships and operating our business.
• We are required to process information to comply with a legal obligation.
• You have provided consent where consent is required.

Where we rely on consent, you can withdraw your consent at any time.

Facebook and Instagram Lead Forms

Restore My Door may advertise its services through Facebook and Instagram.

If you complete one of our lead forms through these platforms, the information you submit may be provided to Restore My Door so that we can respond to your enquiry.

This information may include your name, telephone number, email address, postcode and information about the service or project you are interested in.

The use of your information by Meta is also subject to Meta’s own privacy policies and terms.

Photographs

You may be asked to provide photographs of your kitchen, doors, worktops or other areas of your property to help us understand your requirements and provide an accurate quotation.

These photographs will be used for the purpose of assessing your enquiry and providing our services.

We will not use photographs supplied privately for advertising or promotional purposes without appropriate permission.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services.

This may include:

• Website and IT service providers
• Customer management and communication systems
• Advertising and lead-generation platforms
• Payment or accounting providers
• Contractors or suppliers involved in delivering your project
• Professional advisers
• Government, regulatory or law enforcement authorities where legally required

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and securely.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and business requirements.

Enquiry information that does not result in a customer relationship will generally be reviewed and deleted when it is no longer reasonably required.

Customer, transaction and financial records may be retained for longer where required for legal, tax, warranty, contractual or accounting purposes.

How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and measure the effectiveness of our marketing.

Some cookies may be essential for the operation of the website, while others may relate to analytics or advertising.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights regarding your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of how we use your information
• Object to certain uses of your personal information
• Request transfer of your information where applicable
• Withdraw consent where we rely on consent

If you wish to exercise any of these rights, please contact us at:

info@restoremydoor.co.uk

We may need to verify your identity before completing your request.

Complaints

If you have concerns about how Restore My Door handles your personal information, please contact us first so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or the way we process personal information.

Any updated version will be published on our website with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Restore My Door Ltd
6 Stockport Road
Denton
Manchester
M34 6DA

Email: info@restoremydoor.co.uk
Telephone: 07738 280126 / 0161 320 9217